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If any of the following conditions apply, a refund (including product return, exchange, and cancel) can not be processed.
1. The reason being that you have made a mistake in the order (error in quantity, color, size, product number, recipient information, etc.)
2. The reason being that the product is different from what you expected (color, size, weave, texture, etc.)
3. In the event that the item ordered is a wholesale item.
4. The reason being that the product will not be delivered by your preferred arrival date.
5. Duties, taxes, and customs fees have not been paid.
6. The product is not in the same condition as when it arrived (used or opened.)
7. The product has been mailed back without our approval.
8. 30 days has passed since the invoice date.
In the unlikely event that the product is defective, we will respond by either returning the product or exchanging it.
We apologize for the inconvenience, but we request that you first inform us of the SKU of the defective item and how you prefer it to be handled (return or exchange.)
A Misdelivery means that the ordered product SKU is different from the delivered product SKU. In the unlikely event that there is a misdelivery, we will respond by either returning the product or exchanging it.
We apologize for the inconvenience, but we request that you first inform us of the SKU of the item misdelivered and how you prefer it to be handled (return or exchange.)
Missing items means the quantity ordered did not get delivered. In the unlikely event that there is a misdelivery, we will respond by either re-shipping the product or cancelling the order.
We apologize for the inconvenience, but we request that you first inform us of the SKU of the missing item and how you prefer it to be handled (re-shipment or cancellation.)
This is when the product has been lost before it arrived at your address. In the unlikely event that an item has been lost during shipment, we will request an investigation of parcel shipment to Japan Post (it takes 30 days on average to receive results.) If the results indicate that it has been lost, we will refund the actual damages for DHL EXPRESS shipping orders.
We apologize for the inconvenience, but we ask that you first inform us of the order number.
This is when the items were partially or fully damaged at the time of delivery. In the unlikely event that your items are damaged at delivery, we will request an investigation of parcel shipment to DHL (it takes 30 days on average to receive results.) If results indicate that the item was damaged, we will refund the actual damages (the price of the merchandise) for DHL EXPRESS shipping orders.
We apologize for the inconvenience, but we ask that you first inform us of the order number and the SKU of the damaged product.