We will be closed from August 10 to 18, 2019.

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FAQs

ABOUT US

Our mission is to provide higher quality ribbons at lower costs. For that reason, we do not have a showroom at the moment, and sell our items online only.

We are closed on Saturdays,  Sundays and during public holidays. Our business hours are from 9:00 to 17:00 (JST). We are closed for one week during summer, and during New Year's.

Please contact us by chat, or e-mail (inquiry form). Regarding chat, we respond in real time during our business hours. It takes about 2 to 3 business days to respond to e-mails.

At our shop, we have a personal information protection policy for protecting personal information, so that we can use it safely and securely. We strictly protect and handle personal information from our customers. In addition, we send out and receive data using a highly-confidential encryption communication technology known as "SSL (Secure Sockets Layer)" to protect our customers' personal information and keep the website secure on all pages.

ACCOUNT

Membership registration is optional at our shop. However, registering as a member will make the shopping process smoother.

Please contact us about it, and we will process your request.

You can reset your password from the login page. When resetting your password, we will send an e-mail to the e-mail address you used when registering at our website.

NEWSLETTER

We will send you information regarding new arrivals and great deals on ribbons, etc. unique to Fujiyama Ribbon (the emails will be sent out irregularly, about 10 times in a year).

PRODUCT

We are preparing actual samples, so you can check them.

You can check the "Size" and "Thickness" at the "Specs" section of each product page. Additionally, since our store carries narrow fabric products, there may be slight variation in size in the process of weaving, dyeing, etc.

We do our best to reproduce the actual colors of our products in our product images. However, please also be aware that it is impossible to completely eliminate all discrepancies due to the production lot of our product or settings of our customers' monitors, etc. (If you need to confirm the exact colors, please purchase our samples before ordering the actual product).

Please refer to the "Washing Marks" and "Instructions" described on the product page. Our 100% cotton / organic cotton / rayon products are made with high standards that make them suitable for use in even infant products.

Product prices are listed on each product page. Also, since there is no change in unit price by order lot, we do not accept requests for unit prices (quotation).

We sincerely apologize for not having prepared the product in your desired quantity. If you would like to contact us about it, we will prepare the product accordingly and provide you with a delivery date.

We are sorry, but we do not accept requests for bespoke ribbons with original designs.

ORDERING

If you place your order by 13:00 (JST) on a business day, we will ship it the following day. *Except for wholesale items.

We accept four kinds of payment: "PayPal", "Credit card (VISA, MASTERCARD, AMEX)", Apple Pay, and Google Pay. Currently, we do not accept any other payment methods.

Our shipping company is "DHL EXPRESS". 

Customs duty and consumption taxes are not included in the item price or the total price. Any customs duty, or consumption taxes set by the customs authorities of the destination country need to be paid separately from the total price of the goods at the recipient's responsibility.

We are truly sorry, but we cannot accept such request. Without exception, it is necessary for us to display the full price of the purchased item on the customs label.

If your order has not been shipped yet, we can combine the item in a single shipment (with a shipping fee for 1 shipment). First, please contact us regarding the arrangement status for the product.

If your order has not been shipped yet, it is possible to cancel your order, so you can reorder your items. First, please contact us about the cancellation of your order.

If your order has not been shipped yet, you can cancel your order. First, please contact us regarding the arrangement status for the product.

RETRUN AND EXCHANGE

We are truly sorry for the inconvenience. We will respond immediately by exchanging the item, or by issuing a refund. Please contact us.

We are sorry to have caused an inconvenience. We will respond immediately by exchanging the item, or by issuing a refund. Please contact us.

We are sorry to hear that the product did not suit your expectations. Although you would like a return or exchange the product for something else, we do not accept returns or exchanges due to the fact that the product image appeared to be different to the customer (color, size, weave, texture etc.). We ask for your understanding.

We are sorry to have kept you waiting. Because the package is shipped internationally, the provided arrival date serves only as an estimate. Please wait for the shipment to arrive. Also, we do not accept refusal to receive the product because of late arrival. Please understand that we will be unable to issue a refund to you in the unlikely event of the item being returned to us.

Customs duty and consumption taxes are not included in the item price or total amount at the time of placing your order. However, customs duty and consumption tax set by the customs authority in your country must be paid separately by the recipient. We do not accept refusal of receipt or return of items due to complaints regarding customs duty and consumption tax. Also, we are unable to issue a refund even if you were to bring in the product or send back the product (if you want to return the shipment, you will be responsible for the return shipping fee).

TROUBLE

We are sorry for the inconvenience. We will investigate the whereabouts of the package from our shop with DHL. If the package is lost, you will be compensated in the form of a refund or a re-shipment. Further, please note that it may take up to a month to complete a lost package investigation.

We are sorry for the inconvenience. First of all, please check the current location of your package with DHL. If we receive your product, we will contact you immediately. However, if the reason for the return is UNKNOWN (could not reach addressee), MOVED (unknown address), IN TRAVEL (recipient traveling), REFUSED (receipt refusal), or UNCLAIMED (storage period elapsed), the customer will be responsible for the re-shipping cost.

We will ask you about the state of damage, and we will request a package investigation at DHL. If the shipping company broke the item, we will refund or re-ship the item. Further, please note that it may take up to a month to complete a lost package investigation.

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